ron was wonderful...i was all jammed up and could not scan .. ron found the issue and it was complex ..he had to reload the original print files and than set up the scanner from scratch ...i could of never figured this out .. ron is a computer geniess..he is polite and very knowledgeable and im so greatful for his expertise ...prior to ron i also had diona help me with another issue that pertained to a form for covid 19 ....what a team of profetionals ...ive been a costomer with REIMAGE for two plus years and im so greatful for there 24/7 avalibility ..... great company ....great team ....THANKYOU REIMAGE