Their incompetence in adhering to crucial deadlines is alarming and unacceptable. It is disheartening that the customer has to remind them about important correspondence from the Home Office constantly. Instead of taking ownership of their mistakes, they prefer to shift blame onto the Home Office. This lack of organization in managing their portfolio of customers inevitably leads to crucial deadlines being forgotten and errors occurring. The irony is striking regarding this Law firm and its employees, such as (Zarish & Ben). Despite being assigned a hearing date by the immigration tribunal, they dared to ask if the tribunal had indeed provided a hearing date just days before the hearing itself. It is beyond ridiculous. Furthermore, they even neglected to book a barrister for the hearing. Adding insult to injury, the Home Office sent an essential bundle of documents to both my address and Reiss Edwards. However, they misplaced the bundle and tried to shift the blame onto the Home Office. In the midst of it all, Zarish dared to insist that the Home Office should have thoroughly reviewed the bundle. How can the Home Office review it if they fail to send it on time to the tribunal? Astonishingly, this supposedly professional law firm still needs to have a proper complaints structure in place. In light of these appalling experiences, I have initiated a complaint with the Legal Ombudsman. These so-called legal firms need to understand the immense effort people put into earning their money. They must also learn that providing subpar service and demanding exorbitant fees will not go unchallenged. I strongly advise against engaging the services of this legal firm. Unless you are prepared to tolerate subpar service despite paying a significant sum of money, look elsewhere for legal representation.