Brutal. Seriously brutal. I caution anyone from purchasing anything online from this company. I made an extravagant purchase in November (feeling sorry for myself in COVID) and ultimately decided to return the item a month later. I am still waiting for my refund (which is not an insignificant amount!), even though they received the item back a month ago. I have had to follow up countless times to inquire about my refund - the latest contact I had was that a different credit card (not mine ... or anyone I know) was given the refund. I am still waiting to hear back from them on the resolution. NEVER AGAIN will I purchase anything from Reiss.