Worst customer service I have received in Reiss London Bridge! Collected an o lm line order last week and asked if I could check the item. The female “manager” Sachini looked confused and couldn’t comprehend how to open the bag! I left promptly as had a train to catch, to realise they had reduce the item further. Called the store to see if they could refund me the small difference of the price in which I was told no they couldn’t, by the male store manager, Mark. The only option was for me to reorder the item and collect it and bring back the jacket with the receipt…Great carbon footprint Reiss!!! Went to collect the item today and explained to the same rude female “manager” Sachini if she could she just refund me the jacket I’m collecting with the receipt of the jacket I collected on Friday. To be looked at in a daze and told “Computer says no” Abother female staff member said the excuses were that each individual jacket has its own bar code, which it does not as the same bar code shows on both receipts! Bad attitude of female “Manager” Sachini computer says No attitude, clueless, unhelpful.L and firstly refusing to give me her name. Then replying with a bad attitude when I advised her I will be speaking to the Head Office, in her response was you can do that! Witness her being unhelpful to a male customer who also walked out the store and left 4 items, prior to me! Did not collect the jacket and asked them to process the refund and will be returning the other jacket back in store for a full refund as I refuse to purchase it due to the attitude of the Sachini! Awaiting Mark the store manager to call me back for a resolution, as per customer service helpline and I will also be speaking to their Head Office about the bad customer service I have received not once but twice in the store!