Ordered a fridge freezer, was unusable when opened. Numerous calls to reliant to resolve and numerous promises to call back with alternative, but didn't. They pretty much insisted they wanted to send hoover out to inspect ( not sure why when they have there own 30 day returns policy) waited up after a nightshift for the engineer to come and tell is basically it was unfixable, more phone calls,was finally offered an alternative ( it was blue, stated had to be white or black) asked for the refund which we had asked for the day after it was delivered, they insisted we had to repackage it up, not sure why when it was knackered, waited a further week for it to be collected - promised a refund within 7- 10 working days- another call back as 10 days passed no refund, had a snotty email to say they had received it that morning and it needed to be inspected, 11 days after the courier collected it, they had the inspection report from Hoover. Honestly I've never ever had so much hassle ordering an appliance - the whole process has taken about 5 weeks and the fridge was in the way in our tiny kitchen for 2 weeks, absoulute joke to be honest! Not sure how they can justify sending broken products and leaving the customer to deal with the aftermath, appalling.