Made my original viewing on a flat then they changed it last minute (I was already on my way) to a time that wasn't convenient to me. But they told me it HAD to be then, so I rearranged my plans to get there. When I arrived for the rearranged viewing, no one showed up. I had to phone them and then they made me stand for 45 minutes in the pouring rain while they got there, and was then rushed around the place. Then when I said I'd take the flat they rang me at 9:30pm asking for the admin fees straight away. They tried to charge me £100 over the advertised fee and I had to argue it with them. Then they told me I didn't need a guarantor on the flat, and I agreed to pay a bond, then they told me actually I DID need one so I had to convince someone to help me out with it (not easy, very stressful). Then when they sent me my tenancy agreement to sign, all the details were wrong in it. When I queried it they again tried to charge me money I didn't owe them. Then they sent me texts at 5am on a Sunday morning asking for money I didn't owe them. I've been dealing with them for nearly two months and in that time they've not got a single thing right. Massively unimpressed. I'm glad I hadn't signed anything and could back out of the deal.