Avoid this company at all costs. Paid £99 for my vacuum to be repaired and received an email stating that an engineer was booked in. I then received a phone call from a rude and abrupt lady to arrange for me to post my vacuum cleaner to them ( really????). She stated under no circumstances would an engineer be attending; despite the fact this is what we paid for. I asked for a full refund which, to be fair, she agreed to. I would not under any circumstances give this company any money until they provided the service they have charged for. I would personally go further and avoid this company at all costs....