A engineer came around my place to diagnose a fault on my washing machine and I was told that a spare part needed to be ordered and fitted. An appointment was scheduled for a few days later for a somewhat competitive fee. So far so good! I took a day off work only to be told on the day shortly before the engineer was supposed to arrive that the spare part had been damaged and a new one needed to be reordered. A second appointment was booked for a week later and I had to take another day off work. I wasn’t very pleased about it but these things happen! This time an engineer came around and the fault (related to spinning) was fixed. A couple of day later I decided to use my machine for the first time since the engineer’s visit but another problem occurred, namely the front electronic display board would flash an error code (H20), the drum would keep filling up with water endlessly (I had to switch off the machine to avoid flooding) and the machine wouldn’t go into washing cycle. None of the programs worked except “draining” and “spin” (the one the engineer used to test the machine). After contacting repaircare they refused to hear me and I was told that the new fault had nothing to do with them which I found very strange. They insisted it was a total coincidence. I was then told a new repair job should be booked and an engineer needed to be sent to my place again. Considering the rather suspicious circumstances, I wasn’t prepared to spend more money and yet take a third day off work for something I was convinced couldn’t be just a coincidence, I decided to go online and “googled” the new fault with my machine. My research suggested that the problem with the machine might have something to do with a device called “pressure switch” which controls the water level and pressure in the drum. When I opened the machine’s top it didn’t take very long before I noticed a suspiciously loose plastic tubing hose. It was disconnected from the pressure switch and prevented it from functioning properly. It couldn’t be clearer that it hadn’t disconnected itself but occurred when the engineer tipped the machine on its side to perform repair. I pushed the tubing hose back into the pressure switch and my machine now works perfectly. This is very disappointing service; Repairecare should have sent an engineer to investigate the situation instead of dismissing me so quickly over the phone and alleging that the problem was just due to a coincidence. I understand that coincidence do happen but a washing machine that develops a problem immediately during the first use after an engineer is sent to fix an existing one should be treated as a possible consequence of poor workmanship and not just as a mere coincidence. If I hadn’t used my own initiative, this could have cost me another repair fee and a third day off work simply because an engineer didn’t put my machine back together properly after dismantling it. Should you be faced with a similar situation please beware and don’t take no for an answer. By all mean contact Repaircare if you need to, I suspect they are able to provide good repair services at competitive prices (I was unlucky I guess) but I would suggest they get more acquainted with the expression “too much of a coincidence”.