One star is too high for this bunch......my mother of 96 years ,who lives alone,bought a White Knight washing machine approximately eighteen months ago but just short of twelve months of not very high use,the machine developed a knocking sound. Being as the machine was under guarantee and Repaircare were responsible for honouring any repairs during that period,I phoned for an engineer to call. To his credit,an engineer attended within seven days of my call and tightened something in the region of the drum which temporarily rectified the fault. After another eleven weeks the machine developed the same fault and Repaircare were again called and on the 28th May,2015 an engineer again called, inspected the machine and told my mother that it would need a new drum. No mention was apparently made as to what would happen next or when my mother could expect to hear anything further. In the meantime she was left with no means of washing her laundry . I telephoned the company who confirmed that the machine needed a new drum together with other parts and that these had been put on order. A fortnight went by without any news whereupon I phoned Repaircare again when I was told by a female in 'customer services' that some of the parts had arrived but others were still awaited: probably a five to seven days wait but when they arrived they would contact my mother to effect the repair. As my mother is hard of hearing,I asked the female if I could be notified so that I could make the appointment , and to that end provided her with my e-mail details which she confirmed she had entered on her computer. Two weeks passed and there was still no contact from Repaircare so once again I telephoned their customer services and again spoke to a female, querying the situation of the missing parts. On this occasion the background noise sounded as though their office was having a party and it was difficult to hear what was said but the female told me to hold on the line and was gone for nearly five minutes until telling me that parts were still awaited and that we would be contacted when they arrived. On Friday 3rd July, I phoned them again and this time spoke to a male operator who was unable to tell me of the current situation but who said he would check their store after the weekend ( apparently store staff didn't work weekends) and let me know the following week. I suggested I could be contacted by e-mail as they had my Internet address but the man said there was nothing entered on their computer to that effect. The best part of a week passed without any further news so on Thursday,9th July, I phoned again and this time was told (what appears familiar from an earlier review) that a part had been delivered but was damaged and it would be another five to seven days before it would be received from the manufacturer. Nothing further was heard until I made yet another call to customer services today,Tuesday, 21st July, eight weeks after my initial call. This time I was told that the drum and parts had arrived and that I should contact the engineers section to arrange a fitting date. Thinking that at last my mother would soon have her machine up and running,I phoned the engineers dept.,and spoke to a female who was unable to sort anything out for me via the computer as it had 'crashed' and asked me to hold on while she did a manual check for availability. After a few minutes she returned and said that they couldn't do anything until the machine was pulled out of the room. I asked if she meant the machine to be pulled away from the wall which I informed her the engineer must have done when the first repair was made. She repeated that the machine should be manually moved completely out of the room in which it is situated as that room is too small to carry out a repair. Granted the kitchen is small and forms part of a one bedroom chalet type bungalow with a combined lounge diner but if the engineer was able to effect the initial repair I could see no reason why this repair could not be done. In addition there was nowhere other the machine could go and did they really think a 96 yr old woman was able to move a washing machine. The woman was adamant that no repair would be made until the machine was moved. I then queried if it was policy from their company that every house they went to ,they would expect the occupant to do the heavy lifting regardless of age and was this not part of the job when engineers called. The woman had no answer and would only repeat that the machine must be moved. I emphasised how dissatisfied I was with their so called service and asked to be put through to their complaints department only to be told that was her ! Service from Repaircare is abysmal and I certainly would not recommend to anybody. Apart from the fact that it does not say a lot for White Knight products if their life is little longer than a year, by using a company such as Repaircare does their name no good whatsoever . Perhaps they could do with a name change....can I suggest 'Repair don't Care'