Please avoid this company at all costs. I have requested the repair to my washing machine. The engineer called me before the appointment, confirmed the error code and identified the issue to be a door lock. Few days later he turned up with the lock. He's dismantled the machine and when trying to fit a new lock he realized that it wasn't the right lock that he has ordered. Another engineer turned up a week later and fitted the correct lock. The machine still wasn't working, so he advised me he needs more parts and it wasn't the lock that was the problem. At this point I have contacted the company and asked for a refund. I was told that they have 6 weeks to repair the machine and if I want a refund they will deduct the cancellation fee. Also, I was told that the engineer has to come back to take the lock out (newly fitted), send it back to warehouse in west midlands, than reorder the correct part and come back to fit it. Simple calculation means I will be without the washing machine for at least 2 more weeks (assuming they will be able to fix it, which it doesn't look like). I have now decided to buy a new washing machine and I will also report repaircare to trading standards.