After a couple of visits the Engineer admitted defeat and my Bosch Dishwasher was deemed unrepairable. I checked and was told my payment would be returned. I even had a text confirming this. After a month of no refund and a new dishwasher installed, i started to chase. Phones unanswered, no reponse to emails I started to look at alternative routes and spoke to several people who assured me it would be dealt with. Now 5 months and I have had to get the credit card company involved and looking into other options. Don't believe the promise on no fix no fee, once they have your money they don't give it back even when they agree to return it.