My review is just the exchange of emails between myself and this totally dishonest and incompetent organisation which will tell the story. Make your own mind up! Obviously it reads in reverse order from today:- I'm sorry but I cannot believe anything you tell me. How does your company survive Today is the 6th working day not including the day you promised me a refund in 3-5 working days and not including Saturdays! In addition you have updated my job status to say that an engineer called on Monday 3rd August but was unable to repair the appliance. Oh what a surprise! Do you employ the invisible man as I can assure you that no one visited us on Monday nor did we receive a phone call, so just who called and what have they told you I believe that this is yet another blatant lie. From rccdirect-existingconnect-distribution.co.uk Date 29/07/2015 - 10:32 To Subject RE: repaircare Post-Sales Enquiry C3118433 Dear Mr xxx Thank you for your email, please accept our apologies on the delay in returning to your email. I can see from your emails that there have been delays with your repair, and no update. Please accept our apologies on any inconvenience this has caused you. We have taken on your feedback and will fully refund you, this will be processed today and will be in your account in the next 3-5 working days. Thank you for bringing this to my attention and for your patience. Kind regards Carol From: Date Tuesday, July 28, 2015 To Ignite-RC Direct Existing rccdirect-existingconnect-distribution.co.uk Subject RE: repaircare Post-Sales Enquiry C3118433 Hello - just which Thursday will you be updating me on 2 have passed since your email of 14th. Apologies are not good enough in these circumstances it is more than a month since I booked the appointment and 17 working days have passed since the brief visit by your incompetent engineer, I have had no news of the obsolete parts, although LG tell me that all parts are available! Not that I want any further involvement with your organisation! I have still not seen the full refund on my Credit card as requested on 11th July. Do I have to go through the Small Claims Court to get this From cdirect-existingconnect-distribution.co.uk Date 14/07/2015 - 16:52 To xxxx Subject Re RE repaircare Post-Sales Enquiry C3118433 Dear Mr xxx Thank you for your email. Please accept our apologies for any inconvenience this has caused you. Our engineers have now informed us they have sourced the parts on all the information you provided. Several parts are required, one part is being checked by our technical team, due to the manufactures advising the part is obsolete. This will be checked to see if there is an alternative. If this is confirmed available the parts will need to be authorised to see if we can continue, as per terms and conditions, if the parts exceed an amount, the appliance will be deemed beyond economical repair, and you will be fully refunded. Please leave this with me to check with our process and I will update you on Thursday. Thank you for your patience. Kind regards Carol From Date 11 July 2015 To Ignite-RC Direct Existing rccdirect-existingconnect-distribution.co.uk Subject Re RE repaircare Post-Sales Enquiry C3118433 Just who are you employing to do this work? THE SERIAL NUMBER IS ON A LABEL ON THE TOP RIGHT SIDE OF THE MACHINE - IT IS IMPOSSIBLE NOT TO SEE THIS - PHOTOS ATTACHED There are three labels here and the model number is on the front panel. The person you sent hardly spoke a word and was here less than 5 minutes just after 2 pm. Whats more he came from a shop 2 minutes away, but still did not have the courtesy to phone with a time. If he had spoken to me I would have given him the serial number. I think I have had enough of your organisation. Please refund my payment immediately under your no fix no fee promise. I do not want incompetent people sent here again. From rccdirect-existing connect-distribution.co.uk Date 09/07/2015 To Subject RE repaircare Post-Sales Enquiry C3118433 Ticket Good Morning Mr xxx Thank you for your email, I am very sorry that we have only just received this and was not able to reply before the visit. In regards to the engineers calling before arrival with an eta this is something we request but you should of been made aware that we can not guarantee this so can only apologise if this was not made clear. I can see from looking into your job reference C3118433 that the engineer did visit yourself yesterday and has made his report on the system to say that he was unable to identify any labels or serial numbers on the machine. This report will be currently being processed by our technical team to see if they are able to proceed as in most cases these numbers will be required in order to identify the parts required. As soon as this information is gained the engineer will contact yourself to update on the situation, as to how we can proceed. Kind Regards Steph From: Date: 08 July 2015 To: Ignite-RC Direct Existing <rccdirect-existingconnect-distribution.co.uk Subject: repaircare Post-Sales Enquiry C3118433 Job Number C3118433 Message: I have a repair booked for today. You advised me that the engineer would call prior to attending to discuss the repair and that he would call on the day to provide a guide time. Neither of these has happened. I have tried to contact you by phone and been kept hanging on for ages. I have texted you but no response! Please confirm that this job will be done today and give an approximate time. it is now 12.50