When my Panasonic Fridge Freezer failed - Panasonic gave me RepairCare as their repair partner. Called the repaircare helpline - no problem, booked the repair. Took a fixed fee payment of £221 straight away. I was notified that the engineer would be with me 2 days later between 8-6. Took the day off work and waited, at 4:50 the engineer turned up, said he had not been told what the fault was so had no parts. He left 3 mins later saying he would be back in two days. I when I enquired with RepairCare when the engineer would be back - they reported they could not get the parts and would let me know. I have now been given a date which is 2 and a half weeks after the original call. That is a couple of weeks without a Fridge.. Be very careful when they offer you a next day call out - this appears to be a cursory visit not a fix. I asked for my £221 pounds back as i found a local company who can get the 'part' next day... It appears I still have to pay Repaircare for all of their initial work.. I have spoken to Panasonic - they are investigating - never buy Panasonic if they have supply chain issues/spares issues and poor partners. So at the moment I am £221 down and still no fridge and a tentative fix date. Overall not a great experience.