Our complaint is based on the following. On March 13th our 18 month old Hotpoint HUE61GS cooker shorted out the house electrical system when the oven was switched on. I contacted Hotpoint and was told that it was out of guarantee. I then contacted Repaircare and was originally told that an engineer from the Hotpoint / Whirlpool / Indesit conglomerate would call on March 30th under Job No. C6004373. However, after explaining that we are in our 80s and have no other means of cooking, that date was brought forward to the 22nd. Nevertheless, on the morning of the 19th we were told that, due to a cancellation, an engineer would arrive that afternoon. He did and having looked at the cooker, said that the fan motor wire had been incorrectly fitted during Hotpoint’s manufacture and that this was causing a short circuit. He supposedly reattached this and left at around 16:00. At 18:15 we started to prepare dinner. But, when the oven was switched on the trip switch was again triggered - i.e. the “repair” had been a failure. I then received a “Call Completion” email, not from Repaircare but from Whirlpool, to which I replied at 1839, receiving a response to say that I should contact Hotpoint ( yes – this is becoming ridiculous) the following day. I did this - spending more than three hours on the telephone and Hotpoint “Live Chat” ( ? ) - and eventually received a text from Hotpoint - not Repaircare, who seemed less than interested now that they had taken our money. This text said that one of the Hotpoint engineers would attend on the afternoon of the 22nd March. No-one arrived or messaged so I contacted Hotpoint and Repaircare again. Hotpoint texted to say that an engineer would attend “ between 13:02 and 16:02 on the 23rd. Again no-one came. I spent hour another hour talking to a Repaircare representative this morning after a wasted hour on two “Live Chat” sessions with Hotpoint which their representative blanked . Note that it is impossible to speak to Hotpoint by telephone with respect to complaints. Repaircare tell me that their communications with Hotpoint, Whirlpool, Indesit, etc., are always poor and that relevant information very often gets lost in transit. They say that, so far as they were concerned, the job had been satisfactorily completed regardless of Hotpoint’s new engineer "bookings" . They then said that it would take another five days before they could find what was wrong with the repair for which they have taken our money and much longer before they can get someone to fix our oven. They never call back and getting any information from them by involves repeated complicated telephone calls. However, after my call today they now say that I have been given a new job number C6022850 and that an engineer will attend on April 15th. This is some five weeks after we booked the repair and they took our money. They are very quick to do that ! As stated, we are an elderly couple in our 80s and totally reliant on electricity for cooking and heating. We have copies of all the relevant Live Chat and texts. With respect to the cooker itself, we have to ask, are Hotpoint products not intended to be usable 18th months after purchase ?