I took out a repair contract with Repaircare on 16/03/21. I finally had an engineer from Advance Appliance Care, the company Repair Care referred me to, booked for Wednesday 21st April to repair my AEG washing machine. I was told that the delay was because Repaircare will only buy parts from their sister company, rather than AEG, who have the parts in stock. I was also told I would be charged a call out fee if I cancelled the job. On 19/03/21 the appointed repair company rang me to say the engineer found ordered drum unit was cracked and broken so cannot be fitted tomorrow. They added the parts are again 'out of stock' so have no idea when the repair can be completed. I have once again referred back to Repaircare and am waiting to hear from them. Don't use them, they have appalling customer service. They don't get get back to you and continually pass the blame on to other agencies. Anything other than accept they are inept and try to resolve the issue.