It's a con, called on weds and they guarenteed an engineer could come friday (2 days later), took a fixed fee payment of £299 for the repair, explained we had a repair booked wioth someone else for saturday but as it was our daughters first birthday party on the sunday we agreed the day earlier repair to give us time! Haha! Called all day friday, was told they couldn't get hold of their engineer but he was definitely attending that day! Given it was a bank holiday we said we were worried, but they assured us not to worry, 5pm comes and the engineer calls and tells us hes only just received the job and it's too late for him to come! To make matters worse he said he'd been free to work all day so had they sent the job over as they should, we would have had our freezer fixed! Asked for a refund they said they couldn't process one as it was a bank holiday, to call back on the tuesday and wait 2-3 workings days AFTER that for the refund! Not acceptable, they then said they'll try and get a saturday engineer and the team leader will call us, low and behold no call from the team leader no engineer, tuesday morning we call them (a week after the booking) to be told they still don't have any engineers! I asked for my refund to be sent same day bacs, they've said company policy doesn't allow this, took all day off work on friday and no visit now took all day off work on tuesday and no visit! No communication, no calls, no engineers, no fixed freezer, they are just sat there keeping hold of our £299! Leaving us with NO engineer! and point blank making it be a further week before they can clear the funds to our account. I personally am going to sue the backside out of these con artists for breach of contract, loss of money, loss of wages and compensation for being completely and utterly 'f**ked around'! Please Please Please DON'T USE THIS COMPANY THEY ARE CON ARTISTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!