Outrageous service. DO NOT USE. Booked an appt on Mon 7th for an engineer to repair fridge freezer on Wednesday 9th. They cancelled without notifying me and rebooked for Friday 11th! No phone call - nothing. Had i known i would have booked with a different company. Telephoned them on Wednesday to complain - "nothing we can do - engineer's system was not updated - soz". I insisted that I speak to a manager - was refused. Was told - managers "don't speak to customers - you will get a call back in 48 hours". Pressed again - was told - "it's policy - 48 hours - you're not going to speak to a manager - you have to wait 48 hours - or - send an email". Adviser then hung up as "we're not getting anywhere"