Under no circumstances use this company, they are a total rip-off. They charged me £141 to replace the element in my NEFF oven. I was wrongly under the impression that at that price they employed their own properly trained mechanics, but no. It took four attempts to rectify a very simple fault. At the first visit I was told that there was nothing wrong with the oven however, I was able to still touch the shelves after the oven had been on at 200C for half an hour. At the second attempt two mechanics turned up without the correct element. At the third attempt it was partially fixed but the fan was hitting the new element. It was finally mended at the fourth try. I do not blame the poor untrained men who failed to fix my oven until the fourth attempt, I blame Reaircare who charge exorbitant prices only to sub-contract the work. To make matters worse they only answered my email once after five attempts to contact them and the telephone number that appears on their automated reply just directs the caller back to the original call centre. They of course, have no idea how to sort out any problems. Finally I came across a proper domestic mechanic who worked for a local company who told me that his company would have charged £108 to do the job and would have fixed it at the first try. Trevor