This is my second review of the same dealing i had unfortune to experience with this company. In my first review i described how they wasted my time leaving me for a week without a fridge but this was just a top of an Iceberg. I complained about why they send engineer that only looked at apliance and was not aware of what appliance he is about to repair , although all information about fault and appliance and its serial number was provided by me at time of booking. I even received email with confirmation and statement that on day full repair will be carried out and if they will have no parts or will not be able to repair , i will receive phone call. Nobody have called me, so it clearly shown that they are fully prepared to do the job. THEY WERE NOT. GUY WAS NOT EVEN INFORMED WHAT APPLIANCE IT IS. I called company to complain about this. And here is punch line. They called me back straight after to inform that i will be also charged 45 pounds according to T&C . Blood boiing communication.!!!!! I called again to find for what exactly i am being charged ? Apparently fridge contain wrong type of gas. And here we go . If they new what appliance they are about to repair they should know what kind of gas was used and advice me that they cannot fix it. How customer can know what kind of gas is inside fridge.? NONSENSE. BEAWARE THIS IS TRAP. A TRICK THEY USE TO MAKE EXTRA PROFIT FOR NOTHING. SCAM IN MY OPINION NO FIX NO FEE ? In phone conversation they said that they didn't know what gas is in this appliance till engineer checked that. This is a pure lie as well. How engineer find out what gas is innit by looking on it? To makes it even worse few hours after engineer visit gas leaked out of fridge. I have called national grid as smell in kitchen was like gas. National grid engineer investigated and found that it was smell of gas that leaked of fridge. Representative of repaircare sarcastically said that fridge gas have no smell, and that is lie again because some types of Freon do smell similar to scent that is added in national grid gas. I am disgusted with this company. If they will not give me a full refund i will escalate this matter. As high as possible. 45 pounds sounds not much, but as customer i will never agree to be subject of such a dishonest manipulations. AVOID THIS COMPANY !!!!