We were told that we would get a call on the morning of the job to confirm and a call 30 minutes before the engineer was due to arrive. We received neither. We, the customers, have to wait in ALL DAY for the appointments. It beggars belief that these people cannot organise a diary competently. IN ADDITION, when we called to find out where they got to, we were told that the engineer came and no one was in, so left a card that they had visited. So, firstly, with a wheelchair user in the house, sometimes it may take a little longer to reach the door, etc. This I had told them in advance, so would have expected a little patience.......BUT, it didn't matter anyway, because it appears THEY WENT TO THE WRONG FREAKIN' HOUSE! Now, don't get me wrong....there is some confusion: there are 2 of our house numbers in our long road, but the road is separated as either Mile Oak Road, Portslade, or Mile Oak Road, Southwick, AND the postcodes are different. Finally, it comes down to how you handle the cock-up. And here again, what deeply, deeply aggravating management: we now have to wait 3 more days before the WORK THAT HAS ALREADY BEEN PAID FOR gets a visit again. Why would they not PRIORITISE a job that THEY had screwed up on. Repaircare....very poor. And as contractors to Daewoo, I am very disappointed.