Booked repair to my cooker and gave this company the serial number which they said they'd get the part for the engineer to bring with him. He came on the agreed day and said that he'd have to order a part so couldn't repair it that day.The part would take 3-5 days to get and I would then receive a call to fit the part.The total amount for the repair I have found out was taken out on the day they came but the cooker wasn't repaired.I contacted the company a week later having had no phone call or e-mail from the company to be informed that they couldn't get the part so had completed the work and taken the money from my account!! Avoid this company as it's a scam