I can't imagine how a company can still be in business with such a poor track record. Just look at the reviews on this site alone, never mind the poor victims who have just let it go. The Quote they give you for the job doesn't mean a thing as that quote will well cover the cost of most regular jobs with a good profit for them. However, should the repair be a bit more serious ie. needing parts and extra time, they will tell you the machine is 'unrepairable' as in my case. My washing machine needed new bearings, which is anything but unrepairable but this is their excuse. I have already paid them £149 and waited 4 days for them to tell me ( after me ringing them ) they are refunding my money. I'm just hoping this goes smoothly as going by some of these reviews this company cannot be trusted. HAVE NOTHING TO DO WITH THEM!