I phoned this company and gave them all the details they required even explaining what the problem was and what theyd probably need, as our previous retired repairman had already given me advice. They quoted me £165 saying that if the cooker was too old and they couldnt get parts they would have to take £45 for callout. They sent their repairman out who took a look at the cooker, was there less than 5 minutes and said he had to go and order parts. Why hadn't they sent him with parts, I'd already told them what was needed. I was charged the £165 that day. One week later I had heard nothing so rang them to be told oh they had been trying to order parts but found they were obsolete. I asked why they hadn't rung me then to let me know, they said they were doing phone calls that day, how covenient! I asked when I would get my refund they explained they had to take the callout fee but the remainder would be in my account in 3-4 days hmmm. If this is how they operate they must be raking it in. BE WARNED PEOPLE!