Repaircare / connect-distribution charge you immediately before any repair is undertaken so that they can keep any callout fee that may be due. - They make a profit from calls to their helpline (0843 number). - They had the cheek to charge me a cancellation fee because I couldn't make an appointment despite the fact that I was cancelling because their own engineer had failed to turn up causing me to take half a day off work for nothing. Not even a phone call. - They didn't advise me of the cancellation fee when I called to cancel. Only when I complained did they point me in the direction of their T&Cs. A reputable company would have advised of a fee when I eventually got through on their helpline. Avoid like the plague.