AVOID THIS COMPANY AT ALL COSTS - TAKE MONEY UP FRONT AND DON'T DELIVER A SERVICE I booked online for someone to come and repair my washing machine on the Thursday they called me on the Thursday to tell me that an engineer won't be coming as they don't have one in my area (shouldn't of known from then), they said they would be there on the Friday. Engineer turned up and said that he need to order a part, he will order it that day and then he would be back on the Monday to fit the parts. Monday came and went Tuesday came and went no phone call so I called them to find out what was happening just to be fobbed off with the wrong parts were ordered but someone will be there by Friday. Well it's now 2 weeks since my initial visit, I haven't had another visit and my washing machine still doesn't work. I don't know if they have a Customer Services department as no one has ever rung me I've had to chase them. I sent them an email on Monday saying that if I don't get an engineer out the next day I want my money back. I have had neither. I called today and was informed that what I can only imagine to be their ONE AND ONLY ENGINEER has called in sick, but someone will definitely be with me on Monday, so we shall see. PLEASE PLEASE PLEASE DO YOURSELF A FAVOUR PAY MORE AND USE A RELIABLE COMPANY.