I have no words to describe how dishonest and awful this company is, it's almost criminal! These clowns have cocked up my "repair" for my cooker since day one, and are still keeping my money after doing nothing. The trail of emails and evidence I have can wrap around several houses, so I don't make reviews like this lightly without something to back it up. They send out an "engineer" (service tech) who misdiagnoses the electrical problem with our cooker, orders the wrong parts, then says a gas engineer is needed to fix my oven not sparking (electrical). A week later the gas guy comes out, completely clueless to what happened the week before. Tells me that he has the wrong parts, and it's a completely different problem. He orders a different electrical part - known as an "interference suppressor". Although upon initial queries with the subcontractor, I was told it's a "transistor like thing that fits on the back of the oven" (that's almost a direct quote). A week later I get a text that the part (singular, one part - this will be important later) is out of stock with no ETA. To save whomever is reading this an afternoon, after dozens of emails and hours on hold to multiple phone numbers, RepairCare has flat out lied and without my knowledge, closed the repair and kept my money without ever telling me. I only found out by chance as I was checking my repair status ten days later - after Linda told me they were "looking to source the part from another supplier". But WOAH... all of that changed magically and what started at one simple part, now became multiple parts - and the "parts would exceed £250". However the original part identified was a simple £20 part that is easily available. After a whole lot of back and forth, now it is THREE parts that are needed, not just the one... Important to note - the decision to change the entire "problem" was made 10 days later without any engineer or tech actually seeing or doing anything. The whole palava escalated over time, they kept giving different excuses, and not surprisingly were reluctant to put anything in writing. They keep bringing up their "Terms" (with a capital T) referencing different "Terms" to suit whatever excuse they're giving. However, they don't stick to their own side of the bargain and try to find an excuse to cheat you out of your money. Luckily I've gleaned enough emails from various people in their company and subcontractors that prove their dishonesty, inconsistencies, incompetence and contradictions. Took a lot of time, but the paper trail is pure gold and I'll be forwarding it on to trading standards. I can't imagine if I were a pensioner or someone vulnerable and had to deal with this in the dead of winter. Seriously - do not trust these people. You've been warned!