Following a fridge/freezer failure I contacted Repaircare and Paid £165 for an engineer and the repair. Engineer called advised that the required part would have to be ordered. two days later we moved and advised the company, the engineer and the new owner of the property. Six weeks alter I received a letter stating that they had been unable to contact me. NO TELEPHONE OR WRITTEN CONTACT HAD BEEN RECEIVED. Telephoned company and complained. It was agreed that £120 would be credited back to my bank account. Surprise, surprise no money received. Like others I wish I had read the reviews before contacting Repaircare.