Do not use Repaircare, use a local repair tradesman who have a reputation to lose and who actually want the work. Fridge freezer repair, the engineer arrived after a few days, he was informed the fridge (above freezer )began to lose air flow due to ice build up? its ok for 5/6 days after defrosting then repeat the cycle turn off again overnight to defrost. The engineer stuck his hand in the fridge and came to the conclusion that it needed 3 parts and would order them and the senior engineer would return to fit them when in stock, there was no covers removed, no circuits were tested, no tools used or testing of any kind, so how he came to that conclusion i don't know. not sure who's the one looking for excuses not to repair either, but one or both of them are? Repaircare state that they will preform a thorough evaluation of your appliance (he only stayed a few minutes) ? After 5 days a call from repaircare saying that no parts have been ordered, there will be no further visits and that i will get a £50 back from the upfront payment of £125, because its been tampered with as such not repairable? A local agent has since visited and the unit required one part which will cost £45 In conclusion Repair have terrible customer service, still waiting for a reply from there escalations department after 7 days, some bad and dishonest repair agents who view a short visit as easy pickings, (even after providing details of an easy repair), perhaps Repaircare don't like sharing a fair slice of the £125 fee with the repair agent?, its a con, pay a fair price to a local honest agent.