I got a fault on my Delonghi cooker and doesn't heat up past a certain level so likely an easy fix for someone who knows what to do. I phoned repair care initially and asked if they could repair it and the person said they knew nothing about cookers and just book call outs and it's £145 which is non refundable even if it cannot be fixed and they just phone round local engineers once I pay them so wouldn't be able to discuss I with anyone first. I left it and spoke to Delonghi and an operations manager there diagnosed the part it would likely be (thermostat) and a couple of other parts incase it wasn't and said they use repaircare for all their repairs so they should be able to fix it easy enough. I go back to Repaircare and pay them and tell them what parts the Delonghi manager suggested it was on the 13th March and they arranged a call out by the engineer on the 18th March which seemed great and very fast. On the 15th I get a text saying they require parts and I will be kept up to date by phone or text on the dispatch then no contact after so I phoned again on the 4th April and was then told the parts haven't arrived yet I asked when they might arrive then they said they didn't know what the expected delivery date was as they hadn't been ordered, when I asked why I was then told the parts wasn't available to order so if they become available then they will order them? If you go on Delonghi website they link to another spares company named 4delonghi which has all the parts this company claim isn't available so wouldn't buy Delonghi again after this as can not even get simple repairs done for them and repaircare from my experience just seem like a very unprofessional company who just "care" about getting payments and not actually doing anything after it.