I am 52 year old and trying to get me washing machine fixed by repaircare is the worst customer service I have ever had to put up with. Went on line on Saturday 4th of June easy proceess to book a repair engineer was booked in for Wednesday 8th of June @ 4.30 pm called call centre they confirmed he would call before 6pm that day never turned up. Then when call centre contacted him the engineer lied and said he had tried to contact us. We have spent several hours on the phone and emails and on Thursday 17th of June after still no visit from engineer. We sent a email stating that if the engineer has not contacted us by 5pm on Friday 17th of June we required a full refund and compensation for our time. We have had no reply to email @ 2.30pm. If the engineer does not want the job why can't he just say. The engineer has now had 8 working days to contact us since his booked appointment. Chris Johnson. Once we have had a full refund we will be going elsewhere.