I needed a new salad crisper draw for my fridgemaster fridge engineer came out on 2ndjune had to order part it never turned up phoned told to give it 14working days it was sent out on 3Rd June 22nd June no drawer phoned up repair care have to get the tracking number next email they said it must have got lost in transit they would send another one out that day I would receive it 3/5 working days how can a item get lost in transit if it has a tracking number?? 23Rd June 24hr courier at door with drawer which was sent out on 22nd June well the packaging wasn't taped up properly it was taped with sellotape not parcel tape the actual drawer was blue plastic mine is clear plastic where the draw was glued together there was a sharp seal all the way along emailed again to complain only to be told have to order another one in another wait of 14working days just cannot believe it yet they found one they sent out before (22nd June) some body named Dan tried to tell me that was the original one that was ordered also tried to tell me I had a leak in fridge no I haven't don't know where you've got that from I told them no somebody from repaircare told domestic and general I had a leak sorry I do not believe them I don't believe anybody at repair care can tell the truth it might be different if you faced them face to face also I was told the warehouse in Birmingham. I cannot believe they are still trading with all the unhappy people that have put feedback about them this could be a case for trading standards