I wish I had read the reviews on this site before calling repaircare. The engineer came out promptly and quickly diagnosed the problem. The dishwasher needed a circulation pump which he said would have to be ordered and should take 5-7 days. it is four weeks since I started the process. The part is 'out of stock' with no eta and their purchasing dept is 'chasing' the part on a daily basis!! ( I have told them that AEG are selling the part online and can deliver within 24 hours). I have asked for a refund but am not hopeful. This company takes your money up front and it seems like a good deal. If your appliance requires an expensive part ( in this case £100 approx), then they will fob you off until you become weary and give up. DO NOT EVEN THINK ABOUT USING THIS COMPANY!