Our Panasonic American fridge had issues with temperature, was not cold enough. Panasonic recommended this company to us..We paid £215 for labour and parts . Engineer came the first time said the problem is the diverter valve...it took over a week to order the part (given that this company specialize in this field I would have expected to have these parts in stock). He said there's a 10% chance the valve may not work- well I find it this really strange that you can fit a new part and not work. Sure enough didn't work. In fact parts of the fridge became frozen?! We called them back and left several vm's and emails and they never got in touch with us. Their C/S's are really poor and I would not recommend this company to anyone because they take the money upfront. Its a con!