No parts on van. took three days to arrive. No repairers in Surrey/SouthWest London. Our man came 80 miles from Rayleigh Essex. Parts (oven thermostat and door seals have to be sent from Birmingham to Rayleigh and then brought 80 miles to Leatherhead ! ) No estimate of completion date. They were told last week the oven needed to be ready for Thanksgiving day which was clearly impossible if the service engineers are so busy and do not hold parts. They take the money, take 10 minutes to answer the complaints phone line (that says it all) . This firm is a joke and reminds me of the chaotic British Leyland car company. To cap it all they sent two engineers on separate occasions on the same day to view the job !