Horrendous experience! Just bought and moved into our first home, oven was broke! Booked online with repair care for the next Thursday, they rung the day before to cancel as thy were fully booked?? Even though we'd taken the day off work to wait for them! When they did turn up the guy said it was going to cost a fortune to fix more than the 119£ I'd paid to have it fixed (which they had already taken money) and he said that repaircare wouldn't cover the cost and it would probably cost about 300£ to fix. The engineer also said that it might even cost more To fix if there's other things wrong with it so he suggested buy a new one, have emailed repaircare for them to say that the engineer is waiting on parts and that if we cancel now (because we've ordered a new oven) we have to pay 45£ to cancel! Disgusted in them!!!! Refusing to give us a refund!!!!