Avoid this company. If I could give no stars I would. They string you along. Awful customer service. They took three weeks to decide they couldn't repair my gas oven even although the engineers they sent out said it could be fixed. Obviously the price they quoted me was too low so they cut their losses. They informed me by text that the job had been cancelled. When I tried to insist on the repair being carried out and wanted to talk to someone I was told to email their escalations team who (replying after 4 days) insist that it is unrepairable although both engineers said it was and just needed to order other parts! Although a national company their customer service is awful and it seems to take them ages to order parts. Also, the first engineer seemed to focus on things other than the repair he was called for and insisted on ordering new hinges when I didn't see the need for them. The first engineer was carrying no parts although I'd given the model details and a detailed description of the problem so don't expect the repair to be carried out in the first visit. It seemed that there was no intention of this happening. I don't even recall if he brought his tools in with him.