I booked to have my oven repaired (it wasn't getting up to heat/ staying hot) in November 2016. The first visit was a diagnosis visit and the engineer said there was a faulty heating element. During the second visit the engineer noted that the door wasn't closing properly which would contribute to the problem. A new seal and hinges were ordered, but this didn't fix the problem in the third visit in January where it was discovered that the oven door was warped. And this is when the problems really started. I never heard back about an appointment to fix the door, and when I chased it up ended up in a very frustrating series of calls between the engineer company that repaircare contract the work out to and repaircare. Apparently when I contacted them initially I was meant to diagnose the problem myself and tell them about the door - I hadn't because I mistakenly believed that this was for the engineer to do - silly me! I thought that by telling them that the oven not getting up to heat/ staying hot that was enough! Also, as the repair of the element was at the end of November, when I called to sort out the door (not having heard back from anyone as I had been told I would be) in March - I was told that the job had been closed (they count 90 days from when the job is fixed - which they took to be November, even though the final visit I received wasn't until the end of January!). Every call I've made has included long periods of being put on hold, I've complained on their website online form - which they apparently respond to in 48 hours – so not the case. A week using their online form and having heard nothing I called them up again – and was told someone would call me back that afternoon – amazingly that didn’t happen either! Another week passed and yet again long hold time, being told the same thing, that the job was out of warranty, and I should have diagnosed the problem myself! So if you want frustrating long wait times, appalling customer services, rude staff and no resolution, use repaircare.