Firstly they did not turn up on day said, rang at about 10.00 that day to say they had not ordered the parts (even though i had booked it 3 weeks prior), i tried to call but they never answer the phone. 10 days later engineer calls to ask if can do "Now" fortunately i was home that day - turns up fixes 4 out of the 5 small fixes however the biggest problem - my oven door front glass panel had slippped - they had ordered the wrong panel !!!! said would be back in 3 - 4 days with the correct one - Not seen since - we are now 3 weeks later, i get a call from the office saying that i have booked a new job to be done (i think they were about to ask for a payment) i told them that the orig. job has not been completed - said would investigate and come straight back to me ........ That was 2 hours ago - I am afraid i do not have anything good to say about this company.