Unbelievably bad service So. After three visits from an engineer who kept on ordering the wrong parts over three months. £20 spent on calls trying to contact Repaircare because they have a premium rate phoneline. Then finally they state I had been visited by an engineer who decided the cooker was un-mendable. . . when I KNOW the spares are available (I checked online). Plus they LIED as the engineer did not visit on the date they stated, because were actually on holiday at the time! The parts needed are a) a thermostat and b) an element. The costs are well within the £139 I paid for the repair. . . so it IS economical to repair it. A total shambles from end to end and I STILL can't even get a refund because every time I call I cannot get through, even after waiting for over 30 mins on a premium line and two emails asking for a resolution. Avoid, avoid, AVOID! I'd say, use a local repair person instead who at least might care about their customers.