Our fridge stopped working so we booked a Repaircare man to come round and fix it for a £135 flat rate fee. He duly came and diagnosed the fault which meant ordering a part. Two days later I checked the order status online and it stated that the repair man had come out twice but could not repair the fridge and the order had been closed. I phoned up and spoke to a very disinterested 'computer says no' type of call handler who said they weren't interested in fixing it as the replacement part costs too much. I am even fine with this but no one thought to let me know so we have been sitting here waiting for a repair whilst living out of coolboxes. VERY frustrating and unprofessional to deal with.