Repaircare is the worst company I have ever encountered. Microwave: 7 months and 4 visits just to change the appliance with a new one which from day 1 was what the engineer told me that should have been done. Oven: almost two months. - still not fixed. 3 visits. constantly claiming that will update but never providing any information regarding the progress. Would not suggest to anyone working with these guys. Especially professionals/companies *BEWARE* They will ruin your reputation if linked with your name. I m never buying a Baumatic again just because I know they are working with them.