Repaircare contracts out the repairs. Repair of Bosch frost free freezer still not completed. Paid in January 2012. AJP installed part incorrectly and melted inside of freezer. Informed Repaircare of my rights as advised by Trading Standards. Repaircare ignored these rights and sent and engineer from Service Group. He repaired freezer but the same thing happened with inside the freezer being distorted. Again informed Repaircare of rights to have the repair carried out by an engineer of my choice. They refused to let me have the work done by Bosch engineers. Repaircare sent their engineer and now the freezer has distorted again, ice is forming inside the freezer and the temperature is fluctuating. Complaints ignored. 7 months to repair one appliance. Appalling service.