I booked a washing machine repair. Engineer was booked on 23rd Oct. No one turned on that day. Called up customer service at 5:30 pm, to ask what's going on. The customer service rep said, they have no idea - they tried to contact the engineer who wasn't reachable. So, I said, I would like to cancel. The customer service said, I will be charged £42 if I cancel now as engineer might visit and check. They asked to call on 24th morning. I called them on 24th morning, they said they don't know why engineer didn't visit the property and accepted to cancel. I checked the status of the job on 24th and it was cancelled. On 25th I checked my account and no money in but money of £99 was taken out!. I checked the job status for C4765831, it says "In Progress with comments:"he engineer visited on 23/10/2018 but you weren't there. An additional visit will be scheduled. The engineer visited on 24/10/2018 but was unable to repair your appliance.". It's a joke! someone in a call center setting and updating at random??? I got the work done through KnowHow - very reliable service and they fixed the issue in no time.