I am an engineer and manager myself I got in touch with this so called repair specialist to repair my fridge/freezer was told if couldn't repair would get a refund!!! Well they couldn't repair it and I am still waiting with bated breath for my refund!!! I have rung them every day for almost 2 weeks and every time been fobbed off with a manager will call you back and so on and so forth!!! I think they need to employ more managers who can make a decision and actually do as promised I have never been treated so badly by a company before and would implore anyone debating using repair your joking care not to under any circumstances!!!!