NEVER NEVER NEVER use this company! The previous reviews got off lightly! Repair booked and paid for 17th June, engineer arrived 7th July, in taking out the oven (upper needed repair of clock, lower working perfectly) the idiot smashed the door of the lower functioning oven. Now 18th November and no working ovens - OVER FOUR MONTHS!Even the parts haven't been ordered up. Their engineer says that the lower door was smashed when he arrived - we saw him do it!!!! Phone calls - forget them - they NEVER phone back, managers permanently in meetings, you are at fault etc. etc. We expect Christmas without any way to cook the turkey - THANKS REPAIRCARE - you are the most untrustworthy, despicable, callous company I've ever had the misfortune to deal with. BEWARE OF THESE COWBOYS!!!!