Dont touch them. Unfortunately they are used by Hoover when an appliance is still under warranty. My daughter has been without a washing machine for 4weeks awaiting a repair. An appointment was booked for an engineer to look at the machine, he called the day before saying he was in the area so could he call in ,my daughter was in work so she said no and he'd have to come on arranged day....he couldnt fo that because he wasn't in her area that day. He then diagnosed the fault over the phone. She waited over 3 weeks before he actually appeared because he kept wanting to come on the day as he was "in the area", "around the corner" but again as she was in work she couldnt agree with him. He eventually turned up 3 weeks later with a part but it wasnt what he'd diagnosed was wrong with the machine....it actually needs a new drum. She has no idea when the problem will be fixed as she hasn't heard from anyone since. She has rang him , left messages on his phone but no contact has been made. I have made a complaint to Hoover on her behalf about Repair Care. They are a complete joke, unreliable ,their customer service is non existent.