Terrible experience. We booked three fixed-fee appliance repairs with repair care - a microwave, an oven and a freezer, for about £550 total. When Repair Care realised that the jobs would cost more than the fixed fee, they cancelled them all. 1. They cancelled the microwave repair after a week as they didn't have an engineer in London who could do it. Annoying, but fair enough. 2. They sent an engineer to look at the oven. He couldn't figure out what was wrong with it, so said he would come back with a colleague. They then cancelled the job (without telling us) and held our money for four weeks, until we called to complain and get it back. 3. They diagnosed a problem with the freezer (faulty gas pipes) and said they would come back to repair it. When they came back, they had a new door seal (?) but couldn't repair the gas, as it is a two person job. They later canceled the job when they realized that it was going to cost more than the fixed fee we had paid. It has now been more than three months since we first booked with Repair Care, and we still have a broken microwave, oven and freezer. This company will charge you a large fixed fee for your repairs, and will only actually do the repairs if they are going to be cheap. If it looks like they will be expensive, they simply cancel the job. Time-wasters and scammers.