Please don't use this company, I sent an e. Mail with the repair details and the correct name and make of my fridge which required a new bracket to the door, the engineer came very very late and told me the information I had already given them, was there 5 minutes and said he would be in touch when the part came in first call was November and after weeks of trying I have not managed to contact them, they have taken off two payments, and still no repair has been done, when I try to call, an answering machine says it has not been possible to connect your call, another number you are left with music playing and no connection,don't know what to do next other than trading standards, I am approx 200 pounds out of pocket and no repair done, ripped off, frustrated and annoyed I have been taken in by these robbers, avoid, avoid avoid