Where do we start! We have a problem with our Rangemaster electric oven and contacted Repaircare,What a BIG mistake this was! The only problem we had was the heater element was broken. The Engineer came out to replace this part very promptly, however when he was here and thought he fixed the problem. He was then waiting for the oven to heat up when it all went off all together after a few minutes. He was perplexed to why this had happened and that this did not normally happen and after taking the cooker apart he said the commutator select switch had now gone. This part was working before. I contacted Repaircare to see when I was going to get my cooker repaired and they advised the new part was not due in until 12/6/2015 and they could not get it sooner. I made a few phone calls and have managed to get the part for 10.04.2015 from main suppliers! If I can manage to source a part within this time why can't they! They are supposed to be specialist in this area and I am not! Due to this I made numerous phone calls to cancel the repair and they are refusing to give a refund when they can't even do the job I have paid them for! They advised they are a huge company dealing with many hundreds of enquiries a day however there is not 1 manager you can speak to in the whole company. They also said that I was calling the engineer a liar in relation to the second part and that he had advised me this part was broken when he first came out. If this was the case the oven wouldn't have switched on at all, like it doesn't now and I would have reported the initial fault of the oven not turning on. It clearly states the fault I reported was the oven was turning on, the light and fan were working however it wasn't heating up. This was how the engineer found the oven when he originally visited to repair the heat element! They also updated my repair Tracking with the following details: VISIT DETAILS...The engineer visited on 02/04/2015 but parts are required. An additional visit will be arranged when the parts are available. The engineer visited on 08/04/2015 and fixed your appliance. The engineer visited on 02/04/2015 and fixed your appliance. They obviously do not listen and just fudge their system to make it look good for the auditors! This is now going to cost them a lot more than the £135 I originally paid! I will be sending them an independent engineers report, the repair costs, loss of use and inconvenience for the time I have had to spend on the phone to them and the stress of the whole matter! They had the chance to settle this easily due to their own incompetence however as they can not even get a manager to return my phone call I will not be stressing myself out trying to deal with this company any longer and have now spoken to my solicitor to deal with this! My advice would be to source your own parts and get an independent engineer to repair your appliance!