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Anonymous
I wish I would have checked online reviews prior to putting my order in. This experience was the most unprofessional headache I’ve ever endured. First and foremost, don’t expect to receive your animal if you order from Reptile City. I purchased a Bearded Dragon that qualified for the free 6-10 business day shipping. Low and behold after day 14 I could not receive a clear response from this company. When I called on day 10 a gentleman let me know that my ordered was being prepared that day (total lie, they were now marked out of stock on the site), I was skeptical but decided to see what happens. Obviously I never received any word back until I emailed stating that I would be opening a dispute with my credit card company if I did not get my money back. Almost instantly they respond to this email letting me know that they’re behind due to the corona virus, but they’d be happy to give me my refund which will take 3-5 business days. Six days later... nothing. I email yet again asking for some sort of documentation that my refund was issued or I’ll open a claim. I get another response that the refund was issued today and I’ll need to wait 3-5 business days. So basically the only way you’re getting your money back is if you file a dispute or email them every day. I understand these are tough times, but the lack of communication and care is not something that seems to be new to Reptile City based on their reviews, it’s always something. Please, save yourself a headache and order elsewhere. I went to “Kids And Dragons” and received my order in ONE DAY. Reptile City only wants your money. Check their F rating on the BBB and there are many complaints identically to mine.
4 years ago
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ReptileCity has a 3.4 average rating from 34 reviews

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